Your online account is available 24/7. DPS are not fair in their reports. How do you award deciect? No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. What we do We’ve been providing tenancy deposit protection for over ten years. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. If you rely on your deposit to secure your next rental then please avoid the DPS. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. 2 Reviews . Only the latest review will count in the company's TrustScore. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! How are they still operating? What we do We’ve been providing tenancy deposit protection for over ten years. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. Check reviews. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? The penalty is likely to be between 1-3 times the amount of deposit paid. I am the tenant and have no dispute with the landlord. ...' Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. You've already flagged this Duncan 1 review. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. Very bad experience. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. If you rely on your deposit to secure your next rental then please avoid the DPS. Reply. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. I moved out in March and ended my Contract August 1st. Shocking service shocking company. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Browse Categories. I have used these for quite a while, and find the service to be extremely slow and cumbersome. They ask that you mail CDs to them? Rating. 67 ratings from allAgents. What a joke. Log in and take care of your deposit whenever you need to. Poor. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. It takes more than 2 years proces just to finalized the dispute. It’s the absolute worst delivery company. !Turnaround time is far too long. 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